Help center
How can we help?
Quick answers about your account, lives, coins, payouts and safety.
24 questions
Getting started
What is VibeLive?
VibeLive is a video and audio live streaming app. Watch, chat, send gifts and, whenever you want, go live yourself with one tap. There’s also a feed, reels, direct messages, PK battles, levels, missions and rankings.
Is VibeLive free?
Yes. Downloading, signing up, watching and chatting are free. Coins are optional and let you send gifts, join premium lives, subscribe to fan clubs and unlock perks.
What is the minimum age?
VibeLive is for adults 18 and over only. Accounts belonging to minors are closed as soon as they are identified.
How do I create an account?
Download the app from the App Store or Google Play and choose Continue with Apple, Continue with Google or Continue with email. In under a minute you’re in a live.
Lives
What kinds of lives are there?
Solo lives, multi-guest lives (4, 6, 9, 12 or up to 16 seats), audio-only rooms, private lives (invite-only) and premium lives (paid entry in coins).
How do PK Battles work?
It’s a live showdown between 2, 4, 6 or up to 8 creators. During the battle, gifts each creator receives become points, and whoever scores the most wins. Gifts received during a PK become diamonds as usual.
Can I schedule a live?
Yes. Set the date and time and anyone who turns on the reminder gets notified. And whenever you go live, your followers get a notification. After the stream you can see the live’s stats.
Coins & gifts
What are coins?
Coins are VibeLive’s virtual currency. Use them to send gifts, join premium lives, subscribe to fan clubs and unlock perks. Coins have no value outside the app.
How do I buy coins?
Right in the app, from the coin store, paying through the App Store (iPhone) or Google Play (Android). Your balance updates as soon as the purchase is confirmed.
Can sent gifts be refunded?
No. Once sent, a gift is delivered instantly to the creator and can’t be undone. Always double-check before confirming a combo.
Creators & payouts
How do I become a creator on VibeLive?
Any account aged 18+ can start a live and receive gifts. To become an official host, open Quero ser streamer in the app, fill in your details and send a photo and an intro video (up to 1 min). Our team reviews the application.
How do creators make money?
Every gift you receive becomes diamonds in your wallet. With the standard split, 50% of each gift’s value goes to the creator, and the same rule applies to fan club subscriptions and premium live tickets.
How do I withdraw?
Once you reach the US$15 minimum, request a withdrawal from your in-app wallet. Payouts are made via PIX, in BRL, at the platform’s payout exchange rate, shown before you confirm. The PIX key must be under your CPF or CNPJ, every request is checked by our team and the payment provider’s fee may be deducted.
What is an agency?
Agencies are official partners that recruit and support creators. Agents track their team’s results in the app and earn a commission on their creators’ earnings, paid separately, without taking anything from them.
How does my agency become a VibeLive partner?
Email partners@vibelive.chat telling us about your agency and team. Our partnerships team reviews it and registers the agency. Then your creators join the team in the app using the agency ID.
How much does an agency earn?
Under the standard rule, the agency earns 15% on top of the earnings of each creator on its team (the commission can be agreed per agency). It’s paid separately: creators still receive everything they earned.
Safety
How does VibeLive moderate content?
Chat and messages go through automated filters for banned words, links, contact details and spam, and community reports are reviewed by our team. Content that breaks the rules is removed and the account may be suspended or banned.
How do I report someone?
Tap the three dots on the profile, live or message and choose Report. Our target is to review every report within 24 hours.
How do I block a user?
On their profile, tap Block. They can no longer see your content, talk to you or join your lives.
I was banned. Can I appeal?
Yes. You can file an appeal right in the app and our team will review the case. You can also email support with your username.
Account & privacy
How do I delete my account?
In the app, go to Settings → Delete account. It’s your right under the LGPD data protection law, and the request is processed securely.
Does VibeLive sell my data?
No. We only share what’s necessary with payment and infrastructure providers so the service works. Privacy questions: privacy@vibelive.chat.
What languages is the app in?
For now, the app is in Portuguese. But the chat has auto-translation, so you can understand creators and fans from other countries.
How do I contact support?
In the app, open a support ticket and follow the reply. You can also reach us at support@vibelive.chat.
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